Frequently Asked Questions

Products FAQs

A1: Yes, Mruja’s soaps are completely safe. We use the highest quality natural ingredients and ensure that each product undergoes rigorous testing. Our soaps are crafted under strict hygiene and quality control measures to guarantee they meet the highest safety standards.

A2: We partner with visually impaired individuals who are trained in the art of soap-making. They work under careful supervision to ensure that each soap meets our quality standards. All necessary materials are provided, and any mistakes are promptly corrected by the supervisor to maintain high quality.

A3: To ensure quality, our visually impaired team works under the supervision of experienced professionals. If any mistakes are made, the supervisor can immediately take corrective action. Additionally, each batch of soap undergoes pH testing to ensure consistency and effectiveness.

A4: Quality is paramount at Mruja. We implement rigorous quality control procedures throughout the soap-making process. From thorough ingredient selection to final product testing, every step is monitored. Each batch undergoes pH testing to ensure consistency and adherence to our quality standards.

  • High-Quality Ingredients: Our products are made using premium natural and Ayurvedic ingredients, ensuring superior quality and effectiveness.

  • Handcrafted with Care: Each soap and ubtan is handcrafted with meticulous attention to detail, providing a luxurious and authentic experience.

  • Ethical Impact: By choosing Mruja, you’re supporting visually impaired children, as a significant portion of our profits goes directly to them. Your purchase helps provide them with meaningful employment and skills development.

  • Free from Harmful Additives: All our products are free from sulfates, parabens, and synthetic fragrances, making them gentle on the skin and suitable for all skin types.

  • Unique Formulations: Our products are crafted with unique formulations that combine traditional Ayurvedic wisdom with modern skincare needs, delivering effective and nourishing results.

  • Commitment to Freshness: We ensure our products are made with care and delivered fresh, preserving their natural benefits and effectiveness.

A6: Mruja products are available for purchase through our website and social media platforms. We actively market and sell our products online, making it easy for you to support our cause while enjoying our luxurious skincare offerings.

A7: We provide comprehensive training and supervision for visually impaired individuals involved in soap-making. All materials are supplied by us, and our team offers continuous support and guidance. The majority of the profits from sales go directly to them, improving their lives and future prospects.

A8: Mruja soaps are crafted using organic herbal powders and essential oils. We prioritize natural, high-quality ingredients to ensure the effectiveness and safety of our products. Our soaps are free from synthetic foaming agents, resulting in a more natural and gentle cleanse.

A9: Our soaps do not contain synthetic foaming agents, which is why they produce comparatively less suds. We use only natural ingredients, including organic herbal powders and essential oils, to maintain the purity and efficacy of our products. The lower suds do not affect the cleansing power or quality of the soap.

A10: If the soap is exposed from its cling wrap, it may form sweat due to the natural ingredients. To prevent losing the soap’s characteristics and to preserve its freshness and effectiveness, we recommend rewrapping the soap with fresh cling wrap or in an airtight container.

A11: Our soaps are formulated to be safe for all skin types. If you have specific allergies or sensitivities, we recommend reviewing the ingredient list on each product before use. If any irritation occurs, please discontinue use and consult a healthcare professional.

A12: Currently, we are not issuing GST invoices to keep our products affordable. As we approach the GST turnover slab, we will obtain the GST certification and start levying tax accordingly. However, we can apply for GST registration earlier if required. If you have specific needs or questions regarding GST, please feel free to contact us.

A13: The colours of our soaps may vary slightly due to seasonal effects or because we source our ingredients from different vendors. This is a natural occurrence and does not affect the quality or effectiveness of the soap.

Yes, Mruja soaps are carefully formulated to suit all skin types, including sensitive skin. However, for those with particularly delicate skin, we recommend a patch test before use.

A14: Absolutely! All our soaps and ubtans are free from sulphates, parabens, and other harsh chemicals. We focus on using natural, Ayurvedic ingredients.

A15: Our premium Mruja Luxe Elixir Ubtan contains the finest red sandalwood, sandalwood powder, and turmeric, offering a luxurious skincare experience that brightens and enhances your natural glow.

A16: Yes, our soaps are gentle enough for daily use. The natural ingredients nourish your skin while providing a refreshing cleanse.

A17: For optimal results, mix the ubtan with milk or water and apply it to your skin. Leave it on for 15-20 minutes before washing off. It can also be used as a daily body wash.

A18: Our soaps and ubtans are crafted using high-quality, natural, and Ayurvedic ingredients that are ethically sourced. Each product is handmade with attention to detail, ensuring premium quality. Additionally, the majority of our profits go toward supporting visually impaired children, making every purchase more than just a skincare product—it’s a contribution to a meaningful cause. The cost reflects both the superior ingredients and the positive impact we aim to make.

Products FAQs

A1: We offer free shipping on orders above ₹500/-. For orders below this amount, a minimal shipping fee is applied.

A2: Once your order is confirmed, it will typically be processed within 2-3 business days and delivered within 7-10 business days, depending on your location.

A3: You will receive a tracking link via email or SMS once your order is dispatched. You can use this link to monitor the status of your delivery.

A4: Currently, we only ship within India. We are working on expanding our services to other countries soon.

Return & Refund Policy FAQs

A1: We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. Please contact our customer care to initiate a return.

A2: In case of any damage during transit, please contact us within 48 hours of receiving the product. We will arrange a replacement or a refund as per your preference.

A3: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days.

A4: Exchanges are currently not available. You can return the product and place a new order.

A5: If the return is due to a defective or incorrect product, we will cover the return shipping charges. For other returns, customers are responsible for the return shipping costs.